Familiarity with Problem Management processes. Ensure compliance with the Bank s Problem management processes. In time, become an SME (Dev Ops) for IT Alerting module and associated reporting and process requirements, including Adobe Connect & e-Mite. Where applicable factor into the strategic roadmap and provide solutions that adequately address their needs and solve issues and inefficiencies. Forge deep relationships with stakeholders and understand their requirements. Implement service improvement programmes to reduce avoidable problems, drive down service recovery times, automate manual processes, and generally improve the stability of services and applications. Awarenes and understanding of the wider business, economic and market environment in which the group operates. Support in driving Quality Assurance reviews and signoff of deliverables with key stakeholders. In time, become an SME (Dev Ops) for IT Alerting module and associated reporting and process requirements, including Adobe Connect & e-Mite. Complete regular status updates in Confluence against project assignments, particularly where deviations apply around Scope, Timeline. Support in build out of Monthly Service Pack and collaborate with various stakeholders to obtain data points for Reporting. Support in measuring the performance, outcomes and benefits defined per initiative and identify opportunities to improve based on performance measurements reported in the MIM Monthly Service Pack. Work with any data points post-delivery in order to identify further opportunities to improve, IE CSI loop. Working closely with Major Incident Management and associated stakeholders on service improvements, current and future state. 
The resource will be working with a dynamic Team on exciting transformation initiatives, large scale programmes that drive change, and continuous service improvement initiatives. Key role in Service Management to deliver against initiatives (process and tools) as defined in specific Transformation programme. This in turn helps us to provide better support to our broad client base. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. To us, good performance is about much more than turning a profit. We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. Operations Management / Process Analysis (2)
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